Home

FAQ's

frequently asked questions

If you have any questions that are not mentioned, feel free to contact us. We appreciate your comments, concerns and suggestions.

tech support: 734-418-3133
email: support@llamasoft.com

sales: 734-418-3120
email: sales@llamasoft.com

general: 734-418-3119
email: info@llamasoft.com

For the Asian Market:
Pitotech Co. Ltd.
sales: pitotech@mail.pitotech.com.tw
phone: (04) 736 4000 (Taiwan)

 

Here are some frequently asked questions about
Supply Chain Guru.

  1. What are the system requirements for Supply Chain Guru?

  2. What is the best way to get started?

  3. Where can I find practice models?

  4. How do I apply my licenses to Supply Chain Guru?

  5. How do I know which version I am using?

  6. How do I get updates?

  7. How do I check to see if my license is valid?

  8. What are the limitations for the academic/demo licenses?

  9. How do I register for Supply Chain Guru licenses?

  10. How do I import and export model data?

    Please feel free to make suggestions (Support@LLamasoft.com).

 

1. What are the System Requirements?

The workstation for Supply Chain Guru should meet the following minimum system requirements.

  • Windows 2000, Windows XP, or Vista with the latest service packs installed.

  • Pentium IV processor or higher (minimum);

  • 1G RAM; 4G or higher (recommended)

  • 335 MB disk space free (minimum)

  • 800 x 600 resolution monitor; 1024 X 768 is recommended

Back to Top

2. What is the best way to get started?

Back to Top

 

3. Where can I find practice models?

There are a few small models in the Supply Chain Guru Program Files. To access these models navigate to C:\Program Files\Supply Chain Guru\Projects. If you have current maintenance & support, there is library of models available to you.

Back to Top


4. How do I apply my licenses to Supply Chain Guru?

  • Make sure Supply Chain Guru is not running. Save the license files SCGURU.LIC and xpauth.ini in an easy to access directory (i.e. desktop). Note: do not save directly to designated location below. This may cause problems.
  • Locate the Supply Chain Guru program files. This is typically C:\Program Files\Supply Chain Guru (depending on what drive Supply Chain Guru is installed on).
  • Right click the SCGURU.LIC icon on your desktop and choose copy.
  • Paste the license file anywhere in the C:\Program File\Supply Chain Guru directory. A message may appear asking if you would like to replace the file already there. Choose Yes. Repeat this process for the xpauth.ini file.
  • Click Start >Supply Chain Guru >Supply Chain Guru to start the program. Go to Help >About Supply Chain Guru to double check if the license is functioning properly.


    *Note - These two licenses are not co-dependent. Supply Chain Guru will work with just the SCGURU.LIC. The xpauth.ini is for large scale optimization.


    Back to Top

 

5. How do I know which version I am using?

Open Supply Chain Guru and choose the "About Supply Chain Guru" option under the Help menu. A window appears displaying the version number near the top.

Back to Top


6. How do I get updates?

Updates for Supply Chain Guru are done automatically. When a new version is ready for distribution, the LLamasoft support team will send out an e-mail informing our customers that a new update is available. The next time the computer is re-booted, the update process automatically starts. You can also manually check for updates by choosing the "Check for Updates" option under the Help menu.

Back to Top

 

7. How do I check to see if my license is valid?

Open Supply Chain Guru and click the "About Supply Chain Guru" option under the Help menu. A window appears displaying the license information.

Back to Top

 

8. What are the limitations for the academic/demo licenses?

When the free demo version of the software is downloaded from the website, a demo/academic license for simulation and optimization is automatically included with the download.

The simulation demo/academic license is limited to 10 sites and 10 products, but the limitations of the optimization license are different.

The demo optimization license has a limit of 2,000 constraints, 5,000 variables + constraints, and 300 integers, but we estimated that to be about 10 products, 100 sites, 100 demand functions (at each customer node), 300 sourcing policies, 11 inventory policies, and 300 transportation policies.

Back to Top

 

9. How do I register for Supply Chain Guru licenses?

To register for a Supply Chain Guru license, start Supply Chain Guru by clicking Start >Programs >Supply Chain Guru >Supply Chain Guru or double-click the Supply Chain Guru icon on the desktop.

Once the program is open, navigate to the Help menu (last menu option on the right hand side) and choose the “Register Supply Chain Guru” option. The Register Supply Chain Guru window appears. Fill out the information requested and press “Next”. Copy the text that appears and paste it in an email to Support@LLamasoft.com.

A license (or licenses) should be sent to you shortly thereafter.

Back to Top

 

10. How do I import and export model data?

Your model data can easily be imported and exported from Microsoft Excel, and all models can be opened directly in Microsoft Access.

To export from Supply Chain Guru to an Excel spreadsheet, simply open the table that you wish to export, and choose the "Export current grid to Excel" button on the toolbar. An Excel spreadsheet automatically opens. Make any desired changes to the data. To import the Excel spreadsheet back into Supply Chain Guru, simply click the "Import grid from Excel" button on the toolbar.

"Export Grid to Excel" button

Export

"Import Grid from Excel" button

Import

To open a model in Microsoft Access, simply open Microsoft Access, click the Open database button (or click on the "File" menu and choose "Open"). Navigate to the directory of your model. Be sure to change the Type of File drop down box to "All Files". Choose the .sgm file (model file) that you wish and click Open.

Back to Top