LLamasoft Invests to Guarantee Deeper Long-Term Customer Success
Ann Arbor, MI – Feb 28, 2012 – LLamasoft, the leader in supply chain design technology, today announced the creation of a new dedicated Customer Success team to study, measure, and improve the overall customer experience using LLamasoft technology.
Consisting of an experienced executive, solutions personnel, and a user interface (UI) and user experience (UX) development group, this unique organization is further evidence of LLamasoft’s deep commitment to the long term success of its customers.
LLamasoft has hired Sanjay Huprikar to be its Executive Director of Customer Success to lead the new group. He will focus on optimizing customer support, training, and all other customer-facing interactions, so that LLamasoft customers can derive full value from the software provider’s offerings.
“A high level of customer service has always been a key competitive differentiator for us,” said Don Hicks, President and CEO of LLamasoft. “Rapid growth in our client base demands best-in-class support services that enable us to continue to add value with every customer interaction. I am pleased to have Sanjay on board as our leading customer advocate.”
The Customer Success team will communicate frequently with customers using webinars, events, and on-site visits to deliver valuable content on best practice methodologies, thought-leading research, case studies, and technical knowledge transfer. The team will use customer satisfaction as the primary indicator of its own success.
“I am thrilled to be working with the talented team at LLamasoft, where all employees are motivated to put customers first,” commented Huprikar. “I am looking forward to implementing the processes and procedures to efficiently leverage all customer insights, which will help to make every customer as successful as they can be.”