Customer Success Strategy

At LLamasoft, we make sure that your organization is setup for success and can generate value with our solutions. Our Customer Success team will work with you to determine a long-term plan for success, leveraging our flagship Design Competency Development (DECODE®) methodology. Centered on the four pillars of people, process, technology and strategy, DECODE accelerates your maturity progression through smarter design and decision making in supply chain. From a fully dedicated supply chain wit and industry expert advising your organization, to thought leadership and point of view workshops, to orchestrating implementation and post-implementation value creation, the Customer Success team is there to ensure that your organization is developing the competency at the right pace and with the right results beyond efficiency.

Business Performance Reviews

On a periodic basis, our LLamasoft Customer Success strategists and managers develop data-driven insights from the business, customer community and the market to provide in a session with your organization. This helps understand both current status and future outlook and support a long-term plan for success. This is a key part of the LLamasoft experience and our commitment to value creation with all of our customers globally.

Success Accelerator Workshops

Our workshop offering is constantly growing and developing as we identify relevant trending topics as well as capture further insights from our broader community and research engagements. Current offerings to support acceleration include the following:

  • Organizational Structure Workshop
  • Metrics For Success Workshop
  • Supply Chain Strategy Workshop

Thought Leadership Workshops

Our thought leadership workshops provide insights on trending topics, innovation and competitive advantage. These sessions are setup in a combination of interactive challenges and forward-thinking insights in different industries. We aim to serve these insights in a way that is it useful and meaningful in your organization’s journey.  At LLamasoft, we understand the importance of collaboration and consensus within the different areas of the organization and aim to provide a vehicle to integrate the design and decision making across stakeholders.


Ready to learn more?

Request a live demo with the LLamasoft team.