Privacy Policy

Last revised April 1, 2019.

This Privacy Policy will become effective as of March 1, 2019 (30 days after its original posting on this website).

Your privacy is important to LLamasoft; maintaining your trust is paramount to us.

This Privacy Policy discloses the information practices for LLamasoft, Inc., a Delaware corporation, and its affiliates, (“LLamasoft”), including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. When this Privacy Policy refers to “you,” “your,” or similar words, it means the individual to who the personal information pertains.

From time to time, we may supplement this Privacy Policy with additional information relating to a particular interaction we have with you.

 

Application of this Privacy Policy; Notes for European and Other Non-US Persons

This Privacy Policy applies to persons in the United States and all other jurisdictions except to the extent stated otherwise in the sections below titled European and Other Non-US Persons and Additional Notices for Persons in the European Economic Area, Brazil, and Japan. If you are in those jurisdictions or the law of one or more of those jurisdictions applies:

(a)        The provisions of those sections will apply to you and supersede any inconsistent provision of the rest of this Privacy Policy.

(b)        Otherwise, the provisions of this general Privacy Policy will apply to you.

If you have questions, you can contact LLamasoft using the contact information below in the section entitled “Privacy Questions and Access.”

 

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to process an order, to provide you with a subscription or a service, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at LLamasoft for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

We may also collect information relating to your use of our Web site through the use of various technologies. For example, when you visit our Web site, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Web site addresses. We may also collect information about the pages you view within our site and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about our Web site usage and effectiveness and personalize your experience while you are on our Web site, as well as tailor our interactions with you. For details regarding the technologies we employ, see “Cookies, Web Beacon and Other Technologies” below.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

 

Information Pertaining to Children

LLamasoft does not knowingly collect personal information of, or relating to, children as defined by applicable law. If you are younger than the age of consent in your jurisdiction , or are the parent or guardian of such a person, please contact LLamasoft immediately using the contact information below in the section entitled “Privacy Questions and Access” so that LLamasoft can delete or otherwise address such information.

 

Use of Personal Information

The following paragraphs describe in more detail how LLamasoft may use your personal information.

 

Fulfilling your Transaction Request

If you request something from LLamasoft, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, LLamasoft’s business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

 

Personalizing your Experience on our Web Site

We may use information we collect about you to provide you with a personalized experience on our Web site, such as providing you with content in which you may be interested and making navigation on our site easier.

 

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. This Privacy Policy does not apply to our access to or handling of this information; the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other agreements between you and LLamasoft.

 

Usage Data

As a part of providing its products and services, LLamasoft has the ability to identify users and obtain information about the extent, type, time, and kind of usage that users make of LLamasoft’s products, as well as related information (“Usage Data”). Sometimes, such identification is because a particular corporate customer has relatively few users. Other times, particular kinds of usage bear on the operation of LLamasoft’s products and LLamasoft uses Usage Data to diagnose, repair, improve, and monitor the LLamasoft products and services.

Generally speaking, in the absence of (a) an actual or suspected use of LLamasoft’s products contrary to the relevant license agreement, (b) usage of the LLamasoft products that causes a disproportionate burden on systems or that could adversely affect the functioning product for that user or other users, or (c) where the user participates in the Learning Management System;  LLamasoft does not link Usage Data to particular users.

 

Marketing

The information you provide to LLamasoft, as well as the information we have collected about you indirectly, may be used by LLamasoft for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings may be co-branded, that is sponsored by both LLamasoft and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.

 

Recruitment

In connection with a job application or inquiry, whether advertised on our site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout LLamasoft in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.

 

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is LLamasoft’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

 

Protect the Rights and Property of LLamasoft and Others

We may also use or share your information to protect the rights or property of LLamasoft, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web site.

 

Sharing of Personal Information and International Transfers

LLamasoft is a company with business processes, management structures and systems that cross borders. As such, we may share information about you within LLamasoft and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Policy. Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, LLamasoft will still handle your information in the manner described here.

In some cases, LLamasoft uses suppliers or resellers located in various countries to collect, use, analyze, and otherwise process information on its behalf. It is LLamasoft’s practice to require such suppliers or resellers to handle information in a manner consistent with LLamasoft’s policies.

From time to time, we may disclose information that identifies you at an individual level and which we collected on our Web site to other non-LLamasoft entities that are not acting as our suppliers, such as our business partners. Except as described in this Privacy Policy, we will only do so with your prior consent. We do not sell or lease such information however.

Personal information collected through LLamasoft’s website may be processed by salesforce.com and/or one or more of its affiliates (“SFDC”) through its Pardot service. Under the contract with SFDC, SFDC is required to maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of personal data. Those safeguards include, but will not be limited to, measures designed to prevent unauthorized access to or disclosure of personal data (other than by LLamasoft). Further, the data processing addendum at https://www.salesforce.com/company/legal/agreements.jsp (the “DPA”) covers such personal data. To the extent SFDC processes personal data, from the European Economic Area (EEA), the United Kingdom, or Switzerland, SFDC’s Processor Binding Corporate Rules, the EU-US and/or Swiss-US Privacy Shield, and/or the Standard Contractual Clauses apply as described in the DPA.

Circumstances may arise where, whether for strategic or other business reasons, LLamasoft decides to sell, buy, merge or otherwise reorganize businesses, in whole, in part, or in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is LLamasoft’s intent to seek appropriate protection for information in these types of transactions.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of LLamasoft, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

 

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. LLamasoft implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure.  We also require that our suppliers and resellers protect such information from unauthorized access, use and disclosure.

 

Retention

We will retain your registration information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services contact us at service@LLamasoft.com. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Cookies, Web Beacons and Other Technologies

As mentioned above, we collect information from your visits to our Web site to help us gather statistics about our Web site usage and effectiveness, personalize your experience on our site, and tailor our interactions with you.

We do so through the use of various technologies, including one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Web site usage and effectiveness and to allow for ease of navigation or use and as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience to a Web site by being associated with profile information or user preferences. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Since cookies allow you to take advantage of some of our Web site’s features, we recommend that you leave them turned on. If you block or otherwise reject our cookies, you will not be able, for instance, to add items to your shopping cart, proceed to checkout, or use any Web site services that require you to sign in.

We may use Web beacons or other technologies to better tailor customer service. These technologies may be in use on a number of pages across LLamasoft’s Web site. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Many web browsers have a “do not track” setting. That said, there is no widely-accepted standard (through the World Wide Web Consortium or otherwise) governing what should happen when a user selects “do not track” in a browser. If and when an industry consensus is reached about how to treat a “do not track” setting, LLamasoft will determine whether to follow that consensus approach. In the meantime, enabling “do not track” in your browser will not change what information is exchanged with your computer, or how that information is used.

You might be able to exercise choices regarding third-party cookies and/or tracking devices. You can obtain more information about those choices at http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/

 

Links to Non-LLamasoft Web Sites and Third Party Applications

To allow you to interact with other Web sites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our Web sites.

We may also provide you with general links to non-LLamasoft Web sites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications.

LLamasoft is not responsible for the privacy practices or the content of those other Web sites.

 

Special Information for California Residents

Your California Privacy Rights: California privacy law requires LLamasoft, once a year and free of charge, to provide California residents with specific disclosures about our privacy practices, including telling you about the information that LLamasoft shares with third parties for their marketing purposes. You may request this information by contacting LLamasoft using the contact information below in the section entitled “Privacy Questions and Access.”

  

Persons in the European Economic Area and Switzerland 

Privacy Shield is a program administered by the United States Department of Commerce.  We comply with both the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, as administered by the U.S. Department of Commerce, regarding the collection, use, and retention of personal data from the European Union (the “EU”) and Switzerland, respectively, to the United States.  We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles that are a part of the Privacy Shield program. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

LLamasoft’s Privacy Shield Privacy Statement is different from this general Privacy Policy. You can see our Privacy Shield Privacy Statement  at https://www.llamasoft.com/wp-content/uploads/2017/10/LLamasoft-Privacy-Shield-Privacy-Statement.pdf. If the Privacy Shield Privacy Statement applies to you and anything in this general Privacy Policy is different from the Privacy Shield Privacy Statement, the provision in the Privacy Shield Privacy Statement governs.

    

Additional Notices for Persons in the European Economic Area, Mexico, Brazil,  Japan, and Australia 

To the extent required by applicable law, LLamasoft makes the following disclosures.

(a)        The organization collecting your information is LLamasoft.

(b)        LLamasoft’s contact information appears below in the section entitled “Privacy Questions and Access.”

(c)        The purposes of the processing for which the personal data are intended are as stated in the remainder of the general Privacy Policy.

(d)        The legal basis for processing is (i) your consent and/or (b) the legitimate interests of LLamasoft in providing goods and/or services to you.

(e)        The recipients or categories of recipients of the personal data are as stated elsewhere in the general Privacy Policy.

(f)         LLamasoft intends to, and does, transfer personal data to one or more third countries that are not the subject of general adequacy decision by the European Commission. In such cases, LLamasoft relies on its Privacy Shield certification (disclosed above) and/or contractual arrangements such as the EC-approved Standard Contractual Clauses.

(g)        The period for which the personal data will be stored is described above in the section entitled “Retention.”

(h)        You have the right to request from LLamasoft access to, and rectification or erasure of, personal data or restriction of processing concerning your personal data or to object to processing, as well as the right to data portability.

(i)         Except as otherwise stated in applicable law, you have right to withdraw consent for the processing of your personal data at any time without affecting the lawfulness of processing based on consent before its withdrawal

(j)         You have the right to lodge a complaint with a supervisory authority.

(k)        Your provision of personal data is not a contractual requirement unless and until you or your organization enter into a software license or service agreement with LLamasoft, in which case the provision of enough personal data to permit LLamasoft to perform under the contract will be necessary (and, then, usually name, e-mail address, and other information necessary for user credentialing and information necessary to provide technical and other support). In such cases, failure to provide the required personal data will result in limitation or prevention of LLamasoft’s ability to provide goods, services, or software to you or your organization and relief of LLamasoft’s obligations under the applicable contract(s).

(l)         LLamasoft does not conduct automated decision-making, including profiling, using personal data.

 

Notification of Changes

We will post a notice for 30 days at the top of this page notifying users when this Privacy Policy is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection and applicable law requires that we obtain your consent or give you a choice, we will notify you to seek your consent and/or, and you will have a choice as to whether or not we can use your personal information in such a way.

 

Privacy Questions and Access

If you have a question about this Privacy Policy or LLamasoft’s handling of your information, you can send an email to the LLamasoft Web site coordinator. You can also contact us at:+1 734-418-3133.

In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to LLamasoft, or if you become aware the information is incorrect and you would like us to correct it, contact us.

Before LLamasoft is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.

If you no longer wish to receive marketing e-mails from LLamasoft, please send an e-mail to unsubscribe@LLamasoft.com or follow the unsubscribe instructions included in each marketing email.